Refunds

Customer Satisfaction Guarantee and Returns Policy

At Prolite Explorer, your satisfaction is our priority. We are committed to providing you with the best possible shopping experience. If, for any reason, you are not entirely satisfied with your purchase, we are here to assist you.

30-Day Return Window

You have a generous 30 calendar days from the date of receipt to initiate a return for an item you purchased from Prolite Explorer.

Eligibility for Returns

To be eligible for a return, please ensure that:

You can supply a proof of purchase (in store or online)
The item is in the same condition as when you received it.
The item is returned in its original packaging.

Please note that personalised or engraved products are not eligible for returns unless they are faulty or not as described.

Faulty or Unmet Expectations

If the item you received is faulty or does not meet your expectations, we encourage you to get in touch with our dedicated customer service team. You can contact us through various channels, including social media or our website’s contact form here.

Our commitment is to resolve the issue promptly and satisfactorily, striving to eliminate the need for you to return your purchase. Please be aware that Prolite Explorer is unable to refund or subsidise the costs associated with return shipping.

Refund Process

To arrange a return please contact support@proliteexplorer.co.uk – One of the team will be in touch within 24 hours.

Thank you for choosing Prolite Explorer. We look forward to serving you and ensuring your shopping experience is a delightful one.